Refund policy

 

Liberty Refund and Return Policy

At Liberty, your satisfaction is important to us. If you're not fully satisfied with your purchase, please review our return and refund policy below:

Return Eligibility:
Time Frame: Items must be returned within 7 days from the date of delivery.
Condition: Products must be unused, in their original packaging, and with all tags intact. Opened or used items are not eligible for return.
Non-Returnable Items: Perishable goods, customized products, and items marked as "Final Sale" cannot be returned.

Return Process:
Initiate Return: Contact our customer service team within 7 days of delivery to request a return. Provide your order number and reason for return.
Return Shipping: Once your return is approved, we will arrange for our reverse logistics partner to pick up the item. You will receive a return label and instructions via email.

Return Confirmation: After we receive and inspect the returned item, you will be notified of the approval or rejection of your return.

Approved Returns: If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
Shipping Costs: Shipping fees are non-refundable. If your order included free shipping, the actual shipping cost may be deducted from your refund.
Processing Time: Please allow up to 10 business days for the refund to reflect in your account.

Exchanges:

Eligibility: We only replace items if they are defective or damaged. If you need to exchange a product, contact us within 7 days of delivery.

Process: Follow the same steps as the return process to initiate an exchange. A replacement will be shipped after the original item is received and inspected.
Damaged or Defective Items:

If you receive a damaged or defective product, notify us within 48 hours of delivery for a replacement or full refund.

Contact Information:
For assistance with returns or refunds, please reach out to our customer service team at info@libertykirana.com